When an AI agent consistently fails to draft effective support tickets, the initial step involves a critical review of the input prompt and instructions. Ensure the prompt is explicit, comprehensive, and includes all necessary context, such as the problem description, user details, and desired ticket structure. If the prompt is clear, consider providing more detailed examples of successful tickets to guide the AI's generation process, effectively demonstrating the expected output format and tone. It might also be beneficial to break down the ticket drafting task into smaller, more manageable sub-prompts, for example, asking the AI to generate the issue summary, steps to reproduce, or impact independently before combining them. Additionally, explore options for fine-tuning the model with relevant data if feasible, or as a last resort, transition to human oversight and manual drafting until the AI's capabilities can be improved or a more suitable agent is deployed.