When the 'right answer' is subjective, evaluating an agent shifts from binary correctness to a holistic assessment of its effectiveness and alignment. First, it's crucial to define success criteria and desired outcomes with stakeholders, even if these are qualitative, focusing on aspects like helpfulness, empathy, or creativity. User satisfaction and direct feedback become paramount metrics, often gathered through surveys, ratings, or qualitative reviews. We also evaluate the agent's consistency in applying predefined guidelines, tone, and persona across various subjective inputs, ensuring its responses remain within an acceptable range. Furthermore, human expert review of a diverse sample of outputs is essential to gauge the nuanced quality and appropriateness of the agent's subjective judgments against established benchmarks or best practices. This iterative process, combining qualitative feedback with expert analysis, allows for continuous refinement. More details: https://auth.centram.cz/auth/authorization?redirectUrl=https://infoguide.com.ua