How do you document agent limitations so users don’t overtrust it?

Question

Accepted Answer

To prevent overtrust in AI agents, it's crucial to document their limitations transparently and prominently. This involves clearly stating the agent's known weaknesses, such as its inability to handle certain data types, understand complex nuances, or access real-time information. Providing concrete examples of potential failures or scenarios where the agent might hallucinate or provide inaccurate information is highly effective. It's also important to define the intended scope and out-of-scope functionalities, advising users when human oversight or verification is absolutely necessary. Furthermore, clear disclaimers about data freshness, potential biases, and the need for critical evaluation of its outputs help manage user expectations. Regularly updating these limitations as the agent evolves ensures users always have the most current understanding of its capabilities and constraints.